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Kingswinford Academy is committed to continually improving how we communicate with parents/carers. It is important that we work together with parents and carers to ensure communication between home and school is accurate, timely and professional at all times. We acknowledge that it is often difficult to communicate with teachers because of timetable constraints and we also recognise that parents and carers also have very busy schedules.
This guidance aims to help ensure consistent and efficient communication between parents/carers and school and will help us to continue our strong home-school relationship and clarify expectations to ensure that we are mindful of staff workload and wellbeing.
How can you communicate with Kingswinford Academy
Telephone contact can be made via the main switchboard number. Reception is open between 8.00am and 4.30pm each day (Friday closes at 4.00pm). If you call outside these hours there is a voicemail facility available, which will be picked up the next business day. Reception staff will relay messages to staff as soon as possible. Lessons can never be interrupted for teachers to take calls.
Kingswinford Academy staff will endeavour to acknowledge your query (in whatever form it takes, i.e. telephone, email, Class Charts) within 24 hours and resolve the query as soon as possible. Staff who work part-time may take longer to respond. If you have not had a response within three working days please email firstname.lastname@example.org.
Class Charts is a very useful way of communicating between school and home. Our first priority is to deliver excellent teaching and learning to all our students therefore staff will check their emails / Class Charts messages at times during the school day that are outside of lessons, planning and assessment time and carrying out other school duties.
We will act respectfully and responsibly at all times when communicating with you and ask that you do the same so that together we can model effective home-school partnership to our students. Physical or verbal abuse of any kind will not be tolerated.
In the first instance please contact the following members of staff who are responsible for your child in the following order;
Our preferred means of communication is ParentMail; all parents have the opportunity to register for ParentMail. This allows us to communicate with you quickly via the ParentMail APP (download this from your APP store). Parents' Evenings appointments are also booked through ParentMail.
Telephone calls will be made if immediate contact is required i.e. injury which results in your child needing to go home. We will contact the first named emergency contact listed; if there is no answer, we will call the second named contact. If necessary, we will leave a voicemail message.
We prepare and share a Parental Calendar via the school website at the beginning of the academic year which sets out key dates. Any amendments to this are shared via our Newsletter/Bulletin. Examples below of events in school and how we share information throughout the academic year:
The Kingswinford Academy website is another source of useful information and will be updated in emergency situations like snow closures or system failures. https://www.kingswinfordacademy.org.uk/
We share achievements and events in school via X (Twitter) and Facebook. We would encourage Parent/Carers to follow our social media pages.